Philips Hue has been having a holiday outage, too

By Sarah Perez

Alexa wasn’t the only thing that crashed over Christmas due to an influx of new users. Apparently, Philips Hue has been having an outage as well. A multi-day outage, in fact. The company confirmed on Wednesday that customers were experiencing issues creating new accounts, logging in, and linking their account to third parties. It blamed the issues on “a lot of new activations.”

In other words, many people received Hue’s connected lighting products over the holidays and were now trying to set up their smart bulbs and other devices all around the same time. Hue’s servers couldn’t keep up with the demand and weren’t responding to the incoming requests. That meant users couldn’t create or log into their MyHue account, or connect their lights to their Amazon Echo or Google Home.

Customers were, understandably, very frustrated – especially since their issues began on Christmas, and had continued for days with no word from the company.