FTC warns companies that void warranties over using 3rd party services

FTC warns companies that void warranties over using 3rd party services

By Devin Coldewey

The days of reading the small print to see whether a repair or new part for your ailing laptop will void its warranty may be coming to an end. The FTC has officially warned several companies that their policies of ceasing support when a user attempts “non-approved” repairs or servicing are likely illegal.

It’s the sort of thing where if you buy a device or car from a company, they inform you that unless you use approved, often internally branded parts, you’re voiding the warranty and your item will no longer be supported by the company.

The idea is that a company doesn’t want to be on the hook when a user replaces an old, perfectly good stick of RAM with a new, crappy one and then comes crying to them when the computer won’t boot. Or, in a more dire situation, replaces the brakes with some off-brand ones, which then fail and cause an accident. So there’s a reason these restrictions exist.

Unfortunately, they’ve come to encompass far more than these dangerous cases; perhaps you replace the RAM and then the power supply burns out — that’s not your fault, but because you didn’t use approved RAM the company takes no responsibility …read more

Source:: TechCrunch Gadgets

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